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Shipping policy

 Shipping & Receiving 

  • It usually takes 1-3 working days to dispatch an order. Depends on the volume of orders. We also try to ship orders together to maintain a lower shipping price for customers however if you place an order for a ready to ship skein and for a pre-order product at the same time we will ship the two together when your pre-order is ready.

  • Orders are shipped from the UK. Most of the orders are shipped using Royal Mail. For international orders, please refer to your national post office.
    • UK - Orders are shipped by Royal Mail's 2nd class or Tracked 48 service.
    • Rest of the World -  International orders are shipped via FedEx.
  • For UK orders it takes 1-3 working days to arrive, but very occasional (Christmas etc.) might take up to 14 days.
  • For International orders anytime between 5 working days and 4 weeks, depending on the country you live in. EU orders are generally arrives in 5-7 working days. Scandinavian countries tent to be slower: 1-2 weeks. USA is around 2 weeks. Please note that the delays caused by COVID-19 can influence delivery times.

  • If you do not receive your order after 15 working days (UK) or 6 weeks (International), please let us know and we will contact the post office for you. If any compensation needs to be applied we will let you know and it will be sent back to you as funds or a gift card. Please note that it is not the seller's responsibility to cover the loss or damage of any order after shipping them.
  • Customs charges may incur when receiving an international parcel. It is the buyer's responsibility for any customs charges.

 

Return, exchange & changes in existing orders

  • If you would like to return or exchange an order, it is your right to return or exchange an order 30 days after you have received it. Kindly be advised that in the event that you have made a purchase for a custom-made product(s) (such as Yarn & Tea Club, Advent Calendar, Dyed to Orders, Equinox and Solstice boxes), it will not be possible to provide a refund.
  • It is the buyer's responsibility for the cost of a return postage. Please keep the proof of postage until the refund/exchange has been made. Refund/exchange may be made after we have received the returned order.
     
  • Items must be returned in its original condition. Return/exchange cannot be accepted if the item/s not in its original condition and cannot be resold.

  • In the event of any modifications to an order, such as cancellations or address changes, customers are required to notify us via email at hello@zakamiyarns.com. It is essential to await confirmation from us, in which we will confirm the requested changes. Please be aware that we cannot take responsibility for any requests not communicated through the provided email address or for which confirmation has not been received from us.

     

    Important Update for Our US Customers – New Import Tariffs from 29 August 2025

    We want to make our US customers aware of important changes to import regulations that will take effect from 29 August 2025.

    From this date, all shipments entering the United States will be subject to import duties, regardless of their value. This is a major change, as the current $800 “de minimis” threshold, which allows lower-value imports to enter duty-free, will no longer apply.

    What This Means for You

    • Import duty will now be charged on every order, once it reach the US border.

    • Payment of these duties is the sole responsibility of the buyer. This duties will not be paid to us, but to the US government as a form of taxation on the goods.

    • If an order is refused at the point of import, only 50% of the item cost will be refunded* once the goods are returned to us in their original condition. Shipping costs are non-refundable. 

    How the New Duties Work

    From our understanding, the new rules establish two possible duty calculation methods for shipments sent via the international postal network:

    1. Ad valorem duty – A percentage-based duty (linked to the IEEPA tariff rate for the country of origin) applied to the value of each shipment. For UK-origin goods, the IEEPA tariff rate is currently 10%.

    2. Specific duty – A flat-rate duty ranging from $80 to $200 per item, depending on the product category and tariff rate. Tariff rate which is 10% for the UK

    For the first six months after implementation, either method may be used. After that, all shipments will be subject to the ad valorem duty method. But this is still to see. 

    Why We’re Still Shipping to the USA

    Many small businesses are choosing to stop shipping to the US because of these changes. We value our US customers and do not want to exclude you, but we must protect ourselves from financial loss.

    Before You Place an Order

    By placing an order for delivery to the USA, you confirm that you:

    • Have read and understood these new import requirements.

    • Accept responsibility for any duties charged at the point of import.

    • Understand our refund policy for refused shipments.

    We encourage all US customers to familiarise themselves with these changes before ordering, so there are no surprises when your parcel arrives.

     

    *if the product is a non-refund one we will not provide any refund even if the product come back to us in perfect condition. Please see the section about refund to understand which item can receive a refund and which cannot. 


    Colours

    • The product photos of Zakami Yarns products are taken with great care.
    • Colours may be seen differently on different devices and monitors. The colour also could be seen differently due to the individual's own experience.

    • Please notice that the product pictures are only for reference use and show particular colourway as accurate as possible. The final skein you receive might differ to this photo slightly.